Service Information

Getting Started, Customer Service, Directory Assistance, etc.

AT&T ALASCOM CUSTOMER SERVICE - 1-800-252-7266

Are you looking for answers to questions about your phone service? Our Customer Service Representatives are available 24 hours a day, seven days a week, to provide you with any information you need — from billing inquiries to information on various features that can make your phone work harder for you. Take advantage of these additional features and make your life easier.

GETTING STARTED WITH THE BASICS

  How to place calls from home

Within your local calling area Dial the 7-digit phone number
Calls within Alaska outside of your local calling area Dial 1+ 907 + the 7-digit phone number
Calls to numbers outside your area code Dial 1+ area code + the 7-digit phone number

Operator assisted calls

To make a collect, person-to-person or operator-assisted call from anywhere within the United States when you are away from home, dial 1 800 CALL ATT (1 800-225-5288) or simply dial 0+ the number or 0 from home.

International calls

If direct dialing is available, dial 011 + country code + city code + local phone number. (If you don’t know the country or city code, dial “0” for an AT&T Alascom operator who can provide it for you).

DIRECTORY ASSISTANCE

  Directory Assistance

Local 411
Within Alaska but outside your local calling area 1-907-555-1212
Within the US and Canada, outside your area code 1+ area code + 555-1212
AT&T Toll-Free Directory assistance 1-800-555-1212

AT&T ALASCOM CALLING CARD AND CREDIT CARDS

Your AT&T Alascom calling card can be used for all your calls, not just long distance. If you don’t have an AT&T Alascom Calling card or if you would like to order additional cards, call 1 800-252-7266. There is no charge to receive this card.

Using your AT&T Alascom calling card or credit card

  • Dial 1 800 CALL ATT (1-800-225-5288)
  • Listen for the AT&T tone, then press “1”
  • Follow the step-by-step calling instructions

Timesaving tips

  • Press # to place the next call without hanging up
  • Press # 123 to leave a message if the line is busy or not answered
  • Press * to correct a dialing error

ALWAYS REMEMBER ...

When calling while you’re away from home be sure you are using the AT&T Worldwide Network. Before placing your call, first dial 1 800 CALL ATT.

# Some services may not be available in all areas.

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